Brand FAQs

Explore detailed guides and answers categorized by brand and product to help you find what you need quickly.

Eroc Mall - Philips - Tineco

Do you have a service center? / What is your aftersales details?

Hi! For aftersales inquiries and concerns, you may kindly contact our assigned team through the following:

Email: ph.service@eroc-commerce.com

Viber & Whatsapp: 0915-0985-720

Live Chat Eroc product experts is available from Monday-Saturday, 8am-5pm

Haier

Do you have a service center? / What is your aftersales details?

For inquiries concerning repairs, parts & accessories, troubleshooting, technical assistance, installations, product check-ups, cleaning services, locating the nearest service centers within your vicinity, or other service-related requirements, you may do the following: https://www.haier.com/ph/service-support/

What is the warranty of the Products?

Kindly visit this link for Haier warranty details: https://www.haier.com/ph/service-support/warranty-declaration/

Do you install aircon?

Yes we do, and we do recommend that SPLIT TYPE AIRCONDITION UNITS should be installed by authorized installer of Haier to honor its warranty. Kindly contact our aftersales team for further assistance regarding with aircon installation.

Can I install the split type aircon with different technician?

No, we do recommend to let our authorized installer to install the unit to honor its warranty. We appreciate your understanding.

TCL - iFFALCON

Do you have a service center? / What is your aftersales details?

Hi! For aftersales inquiries and concerns, you may kindly contact our assigned team through this: https://www.tcl.com/ph/en/support

What is the warranty of the Products?

TCL TV has 2 years warranty on service and parts. Kindly check the terms and conditions by clicking this link: https://www.tcl.com/ph/en/warranty.

Kindly visit this link for TCL warranty details: https://www.tcl.com/ph/en/warranty. Thank you!

Do you install aircon?

Yes we do, and we do recommend that SPLIT TYPE AIRCONDITION UNITS should be installed by authorized installer of Haier to honor its warranty. Kindly contact our aftersales team for further assistance regarding with aircon installation.

Can I install the split type aircon with different technician?

No, we do recommend to let our authorized installer to install the unit to honor its warranty. We appreciate your understanding.

Coocaa & Skyworth

Do you have a service center? / What is your aftersales details?

Hi! For aftersales inquiries and concerns, you may kindly contact our assigned team through

customerservice.skyworthph@gmail.com

(02) 7902-1550.

What is the warranty of the Products?

Coocaa has 2 years warranty parts and services. Thank you!

Samsung

Do you have a service center? / What is your aftersales details?

For inquiries concerning repairs, parts & accessories, troubleshooting, technical assistance, installations, product check-ups, cleaning services, locating the nearest service centers within your vicinity, or other service-related requirements, kindly visit this link: https://www.samsung.com/ph/support/

What is the warranty of the Products?

Kindly visit this link for Samsung warranty details: https://www.samsung.com/ph/support/warranty/

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