Refund policy

 

Thank you for shopping with us! Please read our policy carefully to understand our guidelines regarding returns and refunds.

1. General Policy & Change of Mind

Return and refund of products due to a change of mind is strictly not allowed. We only accept returns or refunds for products that are defective, damaged, or incorrectly fulfilled.

If you believe your product is defective, please email us immediately at ph.service@eroc-commerce.com . A Customer Service Representative will get in touch with you to investigate the issue and provide further instructions.

 

2. Valid Grounds for Returns and Refunds

Returns and refunds will only be processed if the product is proven to fall under any of the following conditions:

  • Defective functionality
  • Wrong size delivered
  • Incorrect item delivered
  • Missing parts or accessories
  • Damaged upon arrival

 

3. Return Conditions & Shipping

To be eligible for a return, the following requirements must be met:

  • Item Condition: The product must be in its original state, complete with all original parts, accessories, and packaging.

  • Proof of Purchase: The original copy of the Sales Invoice / Receipt must be included.

  • Non-refundable Fees: Shipping and handling charges are non-refundable.

 

4. Refund Processing Timelines

 

  • Refunds without Product Pull-out:

For approved refund requests where physical return of the product is not required, payment will be processed and issued to the customer within 7 working days from the date of approval.

  • Refunds with Product Pull-out:

For refund requests requiring the physical return of the product, our team will inspect the item upon receipt. We will notify you of the status of your refund within 7 working days after the product has been pulled out and inspected.

 

Contact Us

If you have any questions or need to submit a return request, please reach out to our Customer Care team: